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DVI Customer Service

The Defense Visual Information Customer Service (DVICS) provides technical guidance and customer service to the VI and Public Affairs communities, the DoD, other government departments and agencies, and the general public.

  • Provides technical guidance and customer service to the Combat Camera, VI and Public Affairs communities, the DoD, other government departments and agencies, and the general public via telephone, email, or online request form.  All customer contacts and inquiries are electronically tracked until completion.
  • Operates the DVIDS customer service call line from 7 a.m. to 4 p.m. Eastern Time from Monday through Friday (except federal holidays).
  • Provides order fulfillment of VI requested on physical media (such as DVDs), including mass duplication and distribution.
  • Assists customers with finding imagery or other imagery research.
  • Assists DoD organizations with targeted distribution of official VI to media outlets or other target audiences.

An employee of the Defense Visual Information Customer Service Center assists a customer over the phone at Tobyhanna Army Depot, Pennsylvania, Feb. 28, 2017. (DoD photo by Mark E. Martin)


Contact Us

Monday-Friday,
7 a.m. to 4 p.m. Eastern Time
Except federal holidays

Toll-free: 1-888-PH-DIMOC
(1-888-743-4662) 

Commercial: 570-615-9872

DSN: 312-795-9872

Customer Service formCustomer Service form

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