DMA Customer Service

The DMA Customer Service Center (DCS) provides technical guidance and customer service to the VI and Public Affairs communities, the DoD, other government departments and agencies, and the general public.

• Provides technical guidance and customer service to the VI and Public Affairs communities, the DoD, other government departments and agencies, and the general public via telephone, email, or online request form.  All customer contacts and inquiries are electronically tracked until completion.
• Operates the DVIDS customer service call line from 7 a.m. to 4 p.m. Eastern Time from Monday through Friday (except federal holidays).
• Provides order fulfillment of VI requested on physical media (such as DVDs), including mass duplication and distribution.
• Assists customers with finding imagery or other imagery research.
• Assists DoD organizations with targeted distribution of official VI to media outlets or other target audiences.
• Generates tracking of customer requests within a larger DMA Lines of Business, providing an enterprise-wide customer service capability.