If you would like to see something added to this list, please let us know via our> Customer Service form.
*Mouse over the question and click to see the answer.
Go to the VI Professionals site (DoD CAC required) to complete VISION ID registration.
Note: You only need to get a VISION ID once - it is assigned to you permanently, even if you change services or become a DoD civilian employee.
Do not use your VISION ID for other people's work.
If it’s released to the public, please submit it through the Defense Visual Information Distribution Service (DVIDS). Registration is required. For more on preparing VI for submission to DVIDS, please visit our Prepare Digital VI page.
The VI will remain on DVIDS for public consumption and marketing as normal, and metadata can be edited within DVIDS until 180 days after submission. A record copy of the imagery will be transmitted to the Defense Visual Information Archive 180 days after submission to DVIDS. If you can’t submit to DVIDS, contact the Joint Combat Camera Center at firstname.lastname@example.org for instructions. Do not send classified, FOUO or unreleased VI to DVIDS.
FOUO imagery must contain the Freedom of Information Act (FOIA) exemption for marking it FOUO in the Release Instructions metadata field, per Chapter 5 of the Visual Information Style Guide. The name, rank, unit and contact information of the authorized person making the FOUO determination must also be entered in the Release Instructions field.
Yes. The Joint Combat Camera Center will facilitate the remainder of the ingest process based on release status (Released or FOUO). Remember, AMRDEC SAFE allows up to 2GB of data. If your file exceeds 2GB, either split it into parts or try to compress it to under 2GB. ( AMRDEC instructions are available here).
For products classified up to Secret, email the JCCC at email@example.com to facilitate transfer via SIPR. Do not discuss classified details on NIPR email.
No. Captions and metadata should be embedded in the video file, just as you would with still images. You can still use a traditional slate, but the caption and metadata must still be embedded. (Please see chapters 3 and 5 of the DoD Visual Information Style Guide)
The archiving and retention of classified VI records is the responsibility of the originating unit or service. Although DIMOC no longer has the capacity to archive classified VI, the Joint Combat Camera Center can still act as a temporary intermediary for classified still and video needed by other authorized entities within DoD.
Secret and Confidential imagery can be sent via SIPR to the Joint Combat Camera Center in an email (up to 15MB) to firstname.lastname@example.org. Contact the JCCC first via NIPR at email@example.com arrange the transfer; do not discuss classified details over NIPR email.
Contact the JCCC via NIPR at firstname.lastname@example.org to arrange the transfer via SIPR. Do not discuss classified information over NIPR email. The JCCC will move the imagery to the unclassified domain and into the Defense Visual Information Archive.
Please visit the Preparing Physical VI page for instructions on submitting non-current digital or physical assets to DIMOC for management and archiving.
Yes. The services should continue to send VI productions to:
Defense Visual Information Customer Service (DVICS)
11 Hap Arnold Blvd, Room 101
Tobyhanna , PA 18466-5102
For more information, please use our Customer Service form, or call 1-888-743-4662.
7 a.m. to 4 p.m. Eastern Time
7 a.m. to 4 p.m. Pacific Time
Except federal holidays
Customer Service form
Email Customer Service